Refund & Cancellation Policy

Effective date: October 5, 2026

This Refund & Cancellation Policy explains how cancellations, refunds and billing corrections work for the services provided by Resub International Limited, a company incorporated in Malta with registration number C 113903, having its registered address at Level 5, St Julians Business Centre, Triq Elija Zammit, San Giljan STJ 3153, Malta (“Resub”, “we”, “us”). It forms part of our Terms & Conditions.

1. What we sell

Resub sells business-to-business software services to e-commerce merchants: Resub CRM (checkout, subscription billing and customer management software) and Resub Pay (setup and ongoing management of merchant accounts opened in the merchant’s own name with our partner processors and acquiring banks, with smart routing between them). Our services are delivered online. We do not sell or ship physical goods.

2. Fees

There are no setup fees. Resub’s fee is a percentage of the merchant’s monthly processing volume, as published on resub.io and described in section 5 of our Terms & Conditions, unless different fees are set out in a signed Merchant Services Agreement. Fees are billed monthly, after the service has been provided, and collected as described in our Billing & ACH Direct Debit Authorization. Fees charged by your payment processor or acquiring bank are billed directly by them and are not covered by this policy.

3. Cancellation

You can cancel your Resub services at any time by giving us thirty (30) days’ written notice by email to contact@resub.io, in line with section 11.2 of our Terms & Conditions. Fees for processing volume handled up to the effective date of cancellation remain due and are billed on your final statement. Once cancellation takes effect, no further debits are made other than the final statement amount.

Cancelling Resub does not close merchant accounts opened in your name with our partner processors. Those accounts are governed by your own agreements with them.

4. Refunds

Because our fees are charged after the service has been provided and are calculated on volume you have already processed, fees are not refundable, except in the following cases:

• Billing errors: if you were charged an incorrect amount or debited twice, we refund the difference in full once the error is confirmed.
• Debits after cancellation: any amount debited for a period after your cancellation took effect is refunded in full.

To request a refund, email contact@resub.io within sixty (60) days of the charge, with your company name, the statement concerned and the reason for your request. We review every request within ten (10) business days and send refunds to the original payment method or by bank transfer.

5. Disputes

If you disagree with a charge, please contact us first at contact@resub.io so we can resolve it quickly. This does not affect any rights you may have with your bank or under the rules of the ACH network.

6. Contact

Resub International Limited, company no. C 113903
Level 5, St Julians Business Centre, Triq Elija Zammit, San Giljan STJ 3153, Malta
Email: contact@resub.io