GLOSSARY
What is RDR (Rapid Dispute Resolution)?
RDR, or Rapid Dispute Resolution, is a Verifi service for Visa transactions that resolves qualifying disputes automatically with a refund, based on rules the merchant sets, before they become chargebacks.
How it works
When a cardholder disputes a charge, the issuer checks RDR. If the case matches your rules, for example an amount under a limit you chose, the customer is refunded automatically and the dispute stops there.
Why it matters for high-risk brands
For high-risk brands, every dispute stopped before it becomes a chargeback protects the account’s ratio.
FAQ
RDR (Rapid Dispute Resolution): questions
Is RDR the same as Ethoca?
No. RDR is a Visa service that resolves disputes automatically by rules; Ethoca is a Mastercard alert network that notifies you so you can refund.
Do I lose the sale with RDR?
Yes, the customer is refunded. In exchange you avoid the chargeback and its fees.