GLOSSARY
What is the MATCH list?
The MATCH list (Member Alert to Control High-risk Merchants) is a Mastercard database where acquirers record merchants whose accounts they terminated for reasons such as excessive chargebacks, fraud or rule violations. A listing usually stays for five years and makes opening a new merchant account very difficult.
How it works
Acquirers check MATCH before approving a merchant. Each entry carries a reason code explaining why the account was closed.
Why it matters for high-risk brands
Keeping the chargeback ratio low, answering reviews quickly and closing accounts properly are the best ways to stay off the list.
FAQ
MATCH list: questions
How long does a business stay on the MATCH list?
Usually five years, unless the acquirer that listed it removes the entry.
Can I get removed from the MATCH list?
Only the acquirer that added you can remove the entry, generally when it was made in error.