GLOSSARY
What is a billing descriptor?
A billing descriptor is the name that appears on a customer’s card statement next to a charge. When customers do not recognise it, many dispute the charge as unauthorised.
How it works
The descriptor is set on your merchant account and limited to a short number of characters. Some setups also allow a dynamic descriptor that changes per order or per brand.
Why it matters for high-risk brands
Subscription brands are especially exposed: a renewal under an unfamiliar name is one of the most common causes of avoidable disputes.
FAQ
Billing descriptor: questions
What should my billing descriptor say?
The brand name customers know, ideally with your website or a phone number.
Can I change my billing descriptor?
Yes, through your merchant account provider.